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Customer Service » Returns Policies & Procedures
Exchanges, Refunds and Restocking:
If merchandise, that was qualified as "Free Standard Shipping, is returned, will Memory4Less.com pay for the return shipping cost?
Out-of-Stock, Back-Order and Discontinued
How can I get an RMA number?
To what address should I send my returns?
In exchange for my RMA item, can I get a totally different product?
Must I include every individual accessory in my returns when RMA'ing?
How long does it take for my credit to appear on my credit card or debit card?
I have already shipped the items to Memory4Less. My RMA Status page display doesnt show you have received it?
Are there any type of parts in particular that Memory4Less.com does not take back?
Exchanges, Refunds and Restocking:

There may be occasions that the merchandise you purchase from Memory4Less.com is not the correct one, is not functioning, or it wasn't what you thought you had ordered. Whatever the case we are here to help sort this out for you. However, we do need your co-operation in following the guidelines and rules per product type and product category to process an exchange or a refund to you. Please also note that some of the parts sold on the Site fall in the 'replacement parts' market and to exchange or obtain a refund on these types of items you must act quickly within the time periods mentioned herein to avoid losing the option for a exchange or refund. These replacement parts also may be available in different fru, spare or part numbers and you may receive different fru, spare or part number from the part number what you ordered. In all cases you MUST FIRST OBTAIN A VALID RMA(Click here to request a RMA Number). Please note that RMA # are valid for 10 days from the date of issuance.

Guidelines for Exchanges or Refunds: In our experience the cases where exchange and refund issues arise may be due to one of the following reasons:

I was shipped an incorrect item:

Problem Type

I want an Exchange

I want a Refund

Received Wrong Product (Processing Error) You must inform us within 10 days of receipt of order and obtain a RMA # for exchange. You must inform us within 10 days of receipt of order and obtain a RMA # for refund. Some parts do not qualify for refund, although they can only be exchanged. Please read the details on product page.
It is your responsibility to ship the product back to us via a shipper that allows for tracking. Like Fedex, UPS or USPS We must receive the product within 10 days of issue of RMA #. RMA number is valid for 10 days from issue.
Memory4less will gladly accept exchanges on merchandise purchased directly from us within 30-day time period unless mentioned more or less on the merchandise's detail page. 20-25% or min. $ 25 restocking fee may apply to exchanges of product that were due to customer error if so determined. Customer will be charged to reship exchange item. 20-25% or min. $ 25 restocking fee may apply to refund of product purchased that were due to customer error if so determined. Shipping is not refundable in these cases.


I ordered the wrong item:

Problem Type

I want an Exchange

I want a Refund

Ordered wrong item what do I do! (Customer Error) You must inform us within 10 days of receipt of order and obtain a RMA # for exchange. Special order items may not qualify for refund You must inform us within 10 days of receipt of order and obtain a RMA # for refund. 20-25% restocking or a minimum of $25 applies. Special order items may not qualify for refund
It is your responsibility to ship the product back to us via a shipper that allows for tracking. Like Fedex, UPS or USPS It will remain your responsibility to ship the product back to us via a shipper that allows for tracking. Like Fedex, UPS or USPS

Memory4less will gladly accept exchanges on merchandise purchased directly from us within 30-day time period unless mentioned more or less on the merchandise's detail page. 20-25% or min. $ 25 restocking fee will apply on exchanges of product that were due to customer error.

Items that do not qualify for a refund only replacement option is available:
Intel/AMD cpus, processors
Kingston products
Special Order Items



The part I got does not work:

Problem Type

I want an Exchange

I want a Refund

DOA Error You must inform us within 10 days of receipt of order and obtain a RMA # for exchange. We do not provide compatibility for parts other than memory unless listed on the website. You must inform us within 10 days of receipt of order and obtain a RMA # for refund. Special order items may not qualify for refund
It is your responsibility to ship the product back to us via a shipper that allows for tracking. Like Fedex, UPS or USPS It is your responsibility to ship the product back to us via a shipper that allows for tracking. Like Fedex, UPS or USPS
Memory4less will gladly accept exchanges on merchandise purchased directly from us within 30-day time period unless mentioned more or less on the merchandise's detail page. 20-25% or min. $ 25 restocking fee will apply on replacement of products that were deemed DOA but test good. 20-25% or min. $ 25 restocking fee will apply on refund of products purchases that were deemed DOA but test good. Shipping is not refundable in such cases.


The part I got used to work but stopped working:

Problem Type

I want an Exchange

I want a Refund

Delayed Failure If your product is a
3D-Memory product covered by LifeTime Warranty, please click here to request an Exchange RMA.
No refund option available. You may only request a replacement for same or similar item.
If your product is an Intel or AMD cpu and you are beyond the initial 10 day exchange request period but still within 21 days of your purchase of the cpu. Please click here to request Exchange RMA. Pricing differences may apply as cpu prices vary significantly daily. No refund option available. You may only request a replacement for same or similar item.
If your product is a new product purchased from us and you are beyond the initial 10 days of requesting an exchange but within 30 days of your purchase. Please click here to continue to request an Exchange Rma. If you are requesting an exchange of a new item after 30 days of purchase please contact the manufacturer of the item directly. No refund option available. You may only request a replacement for same or similar item.
Memory4less will gladly accept exchanges on merchandise purchased directly from us within 30-day time period unless mentioned more or less on the merchandise's detail page. If your product is a replacement part, spare, used, open, open box, like new product and your product is not a cpu/processor and you are beyond the initial 10 days of requesting an exchange but within 30 days of your initial purchase, please click here to request for an Exchange Rma. Restocking and pricing changes may apply depending on the availability of replacement parts. No refund option available. You may only request a replacement for same or similar item.

 

 



If merchandise, that was qualified as "Free Standard Shipping, is returned, will Memory4Less.com pay for the return shipping cost?

If an non-defective item, that was qualified as "Free Standard Shipping", is returned to us for a refund Memory4Less will deduct the cost of shipping from the order's total amount.

If a qualified "Free Standard Shipping" item, that was found to be defective, is being returned to us, Memory4Less will provide ground shipping one way to replace the item. Any expedited delivery of an item being replaced will be paid by the customer. However if Memoryr4Less cannot find a replacement we will refund the customer.


Out-of-Stock, Back-Order and Discontinued

When placing orders on our website please be aware and understand that not every item will be available or in stock. Based on the availability of each item, Memory4Less will cancel orders if the item is not available or in stock. We apologize for any inconvenience this may cause.

If Memory4Less no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our RMA Department. You will be offered two options:
1) Memory4Less can send you a comparable replacement item, or
2) Memory4Less will issue a refund at the current market value of the product. A current-market-value refund may not exceed the original invoice price.



How can I get an RMA number?

Please click here to obtain an RMA number online. You will need your original sales order or invoice to begin the RMA process. The Sales Order number given to you at the time of your purchase. If you are finding difficulties obtaining the RMA number online, please call 1-800-821-3354 (Option 3) between 9:00AM to 3:00PM PST Monday - Friday.

To what address should I send my returns?

All returns must have a valid RMA Number clearly marked on the outside of the box. Please use a shipping service where tracking of the shippment is possible.

Please ship the RMA package to the following address:
Memory4Less, Inc
Reference RMA #:
1504 W. Commonwealth Ave.
Suite B
Fullerton, CA 92833

Again, please be sure to have the RMA number clearly visible on the outside of the package being sent. Please note that unidentifiable packages (e.g. not clearly marked RMA numbers) are generally refused by our receiving department and returned back to sender.



In exchange for my RMA item, can I get a totally different product?

Our returns and exchange policy allows us to only replace an RMA item with a similar or identical replacement. Therefore, we do not exchange RMA items for different items. If your product warranty period has not yet expired, and the product you have is not working, you can enter a request for an exchange and we will be glad to help get a working product out to you.

Must I include every individual accessory in my returns when RMA'ing?

In order for Memory4Less.com to process your RMA you must return all software, manuals, original packaging, cables, wires, accesories that came with your order. We cannot process a return for items shipped back to us that are incomplete.

How long does it take for my credit to appear on my credit card or debit card?

When we issue credit, it may take up to 5 working days for it to show on your banking records. For some credits it may take longer than 5 days.

I have already shipped the items to Memory4Less. My RMA Status page display doesnt show you have received it?

Please call your shipper and have the package tracked. At times although we may receive your return, it may take upto 5 working days to process the return. Once recieved, you will find that your RMA status will be marked as "In-Process." If you donot receive any information about your return issues within 5 working days of our confirmed receipt of your package, please call at 1-800-821-3354 (Option 3) 9:30AM to 5:00PM Monday - Friday PST or email us at support@memory4less.com to obtain status.

Are there any type of parts in particular that Memory4Less.com does not take back?

The items that you order may fall into categories with limited warranties available on them. This is how we buy them to resell and hence this is what we can offer as warranty on those items. Exception warranty issues will appear on the product page as well as on your invoice, so please review these carefully. If you are still not sure please call us and consult with our sales staff at 1-800-821-3354 (Option 1).

In general 3D Memory parts you buy from the Memory4Less.com website carry a LifeTime warranty.

Parts other than these may be new parts or replacement parts. Memory4Less is not responsible for any compatibility and installation of an item that is purchased from us. It is complete responsibility of customer. If for any reason product is damaged or burnt during installation customer is responsible for that. The new items will carry the manufacturer warranty and you must deal with the manufacturer of those items directly.

Replacement parts you must act quickly and abide by the terms and conditions of refund and exchange in the refund and exchange sections of this Site to avoid losing the option to get a replacement or refund.

 



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